Why is Microsoft Authenticator not working on my Android or iPhone?

Typically, such issues with the Microsoft Authenticator arise due to improper setup or an inaccurate device clock. There could be other factors at play. Below, we share all the possible solutions to fix the Microsoft Authenticator not working problem on your Android or iPhone. 1. Force Close and Reopen the App

What is the Microsoft Authenticator app?

This article answers common questions about the Microsoft Authenticator app. If you don't see an answer to your question, go to the Microsoft Authenticator app forum. The Microsoft Authenticator app replaced the Azure Authenticator app, and it's the recommended app when you use two-step verification.

Does Microsoft Authenticator send a notification to my mobile device?

We've sent a notification to your mobile device. Please open the Microsoft Authenticator app to respond. Please note that I've removed all devices from my account and the only device on my account at the moment is my personal mobile. When I open my Microsoft Authenticator app, it does not give me any message.

How do I disable Microsoft Authenticator on my iPhone?

Tap the Force stop option at the bottom-right corner. If you have an iPhone, swipe up from the bottom of the screen to access the app switcher. Locate the Microsoft Authenticator card and swipe upwards to close the app. Reopen the app on your phone and check if it works fine. 2. Enable Notification Permission for Microsoft Authenticator